A: The price do not include any custom and tax, or any commission charged by DHL for custom clearance or warehouse storage cost(s).
Q: About Customs and tax:
A: According to the low, customers would have the responsibility to pay any tax due before they can receive their item(s). When the customer would not clear the custom, then the goods could be destroyed or sent back to us. In case of the item been destroyed, we would not take any responsibility for it and no refund will be issued. Please see more details about UK Custom and taxes by clicking here.
When you got some extra questions about this product, please use our contact form which you can find here, by click on this link.
We use DHL most of the time to ship your item, Please expect about 1-3 weeks of delivery time.
You may be charged for customs duties and taxes for something purchased online outside your country and/or the EU. Customers are responsible to pay any custom taxes, if you have special requirement, please contact us before you place your order.
We offer Twelve months warranty for the robot from the date you purchased the robot. If there is any damage, We will send you free parts, but you will need to replace the parts which is very easy to do. In addition, to this, we will send you a video which will show you how to replace the part(s). But if it is damaged by human factors, or if it is destroyed by external forces, you will need to pay for those parts.
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