Course Description This course will give you an overview of the veterinary industry, the role played by Veterinary Support Assistants (VSAs), and the most common issues and challenges faced by those working in the profession. It will equip you with the knowledge you will need to communicate effectively with other members of the veterinary team and further your career in this sector. Working as a VSA is a great way of making a real difference to the lives of sick and injured animals on a daily basis. However, the terminology and technical knowledge required to succeed as a VSA can seem intimidating to industry newcomers. This course presents key concepts in animal care in a straightforward manner, so that you can begin your career with confidence. You will also obtain a working knowledge of key legislation necessary to keep you and your patients safe. From administering first aid to routine surgery, you will learn what happens in the consultation rooms and operating theatres in a typical veterinary practice. The course addresses patient care at every stage of treatment, from diagnosis to surgery and post-operation recovery. It focuses primarily on the treatment of common domestic species, but the needs of exotic animals and horses are also addressed. In light of the increasing emphasis on customer service within the industry, the course also examines the typical customer’s experience as they seek out the best possible care for their pet. Owners can become highly stressed when their beloved pet is ill, and this course contains practical advice for communicating effectively with customers facing emotional strain both in person and on the telephone. This course will provide anyone looking to work as a VSA with a realistic insight into the workings of a veterinary practice and future options for career progression. It will also be of interest to anyone who wishes to learn more about animal care or further their knowledge of the veterinary industry in general. What you will learn: An introduction to veterinary medicine and job roles available within the industry How to improve your chances of getting a job as a VSA and how to undertake further training once you have obtained a position Health and safety issues that affect VSAs including the pieces of legislation addressing animal welfare and workplace safety How veterinary patients are cared for and monitored by veterinary staff during their stay An overview of animal welfare issues, including common ethical dilemmas and frameworks for making difficult decisions Common terminology and equipment used by veterinary staff in consultations and during surgery The most common procedures, including diagnostic tests, used in veterinary medicine How to handle a variety of animal species, including cats, dogs, horses and small mammals How emergency situations are handled, from initial assessment through to the administration of first aid and treatment The role of customer service in a modern veterinary surgery and how a practice can establish a positive role within the wider community Benefits of taking this course: You can learn the material any place, any time, and at your own speed. All you need is an internet-enabled device. Content is presented as brief modules, making learning easy. Access to an online support system. A complete overview of the issues faced by those working as VSAs in modern veterinary practices. Affordable cost. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 10 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 12 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Introduction To The Veterinary Industry Module 2: Qualifications For Veterinary Support Assistants Module 3: Health And Safety Laws And Regulations Module 4: Care and Monitoring of Inpatients Module 5: Animal Health And Welfare Module 6: Key Veterinary Terminology And Equipment Module 7: Common Procedures Module 8: Animal Handling Module 9: Dealing With Emergencies Module 10: Customer Service In The Veterinary Practice Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major browsers / devices Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.